Terms & Conditions

TERMS AND CONDITIONS

Last updated: 21 October 2026

1. GENERAL INFORMATION

These Terms and Conditions apply to all orders placed through the online store Rivenqoa at rivenqoa.com.

The store is operated by:
Bilgin B.V.
Beemdenlaan 22 Bus 201
2550 Kontich
Belgium
Company number (KBO/BCE): 1020.133.954
VAT number: BE1020133954
Email: info@rivenqoa.com
Phone: +32 465 29 73 69

By placing an order, you confirm that you have read and accepted these Terms and Conditions. Please read them carefully before you buy. Different terms from the customer do not apply unless we have agreed to them in writing.

2. SCOPE

Our products are offered to consumers who are at least 18 years old or who order with the consent of a parent or legal guardian. Nothing in these Terms and Conditions limits the rights you have as a consumer under Belgian and European law.

3. PRODUCTS AND DESCRIPTIONS

Rivenqoa offers furniture, home decor and household essentials. We do our best to describe and show every product as accurately as possible. Small differences in colour, texture or size may occur due to screen settings, lighting or natural variations in materials such as wood, textiles and ceramics. Such minor differences are not considered a defect.

All products are offered while stocks last. If an item you ordered turns out to be unavailable, we will let you know as soon as possible and refund any payment already made.

4. PRICES

All prices are shown in euros (EUR) and include VAT. Delivery costs, if any, are shown separately before you complete your order.

We reserve the right to change prices at any time. The price that applies to your order is the price shown at the moment you place it. If a product is shown at an obviously incorrect price due to a technical or typing error, we are not bound by that price. In that case we will contact you and you may choose to cancel the order or confirm it at the correct price.

5. PLACING AN ORDER

You can place an order by adding products to your cart, entering your details and completing the checkout process. Before confirming, you can review your order and correct any errors.

Placing an order is an offer to buy. After you order, you will receive an email confirming that we have received it. The contract is concluded when we confirm acceptance of your order or dispatch the goods, whichever happens first.

We may refuse or cancel an order in justified cases, for example if a product is unavailable, the delivery address is outside our delivery area, or we suspect fraud. Any payment already made will then be refunded in full.

6. PAYMENT

You can pay using the payment methods shown at checkout. Payment is processed securely by our payment providers, and we do not store your full card details.

Payment is due at the time you place your order. We will only dispatch your order once payment has been successfully received.

7. DELIVERY

We deliver to the addresses and countries shown at checkout. Estimated delivery times are shown on the product page or at checkout and are given as a guide. Delays caused by carriers or circumstances beyond our control may occasionally occur.

If delivery is significantly delayed, we will inform you. If we cannot deliver within 30 days of your order, unless another delivery time was agreed, you may cancel the order and we will refund any payment made.

Larger items such as furniture may be delivered by a specialised carrier, who may contact you to arrange a delivery time. Please make sure that someone is available to receive the delivery and that the item can be brought into your home.

The risk of loss or damage passes to you once the goods have been delivered to you or to a person you have named, other than the carrier.

8. CHECKING YOUR ORDER

Please check your order as soon as it arrives. If anything is damaged, missing or incorrect, contact us at info@rivenqoa.com as soon as possible, ideally within 48 hours, with your order number and photos. This helps us resolve the issue quickly and does not affect your legal rights.

9. RIGHT OF WITHDRAWAL

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Full details on how to return items, return costs and refunds are set out in our Refund Policy, which forms part of these Terms and Conditions.

10. LEGAL GUARANTEE

All products are covered by the legal guarantee of conformity. Under Belgian and EU law, you are entitled to a guarantee of two years from delivery for goods that are defective or do not match their description. If a defect appears, contact us at info@rivenqoa.com and we will arrange a repair, replacement, price reduction or refund in line with the law.

The legal guarantee does not cover damage caused by normal wear and tear, incorrect use, failure to follow assembly or care instructions, accidents or alterations made by you.

11. ASSEMBLY AND USE

Some products require assembly. Please follow the instructions supplied with the product carefully. We are not responsible for damage or injury resulting from incorrect assembly, improper use or failure to follow care and safety instructions.

12. LIABILITY

We are liable in accordance with the law. Our liability for indirect or consequential loss, such as loss of income or profit, is excluded to the extent permitted by law. This limitation does not apply to liability for death or personal injury caused by our negligence, for intentional misconduct or gross negligence, or where the law does not allow such a limitation.

13. INTELLECTUAL PROPERTY

All content on rivenqoa.com, including texts, images, logos and design, belongs to Bilgin B.V. or is used with permission. You may not copy, reproduce or use this content for commercial purposes without our prior written consent.

14. PERSONAL DATA

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian law. Please see our Privacy Policy for details on how we collect, use and protect your data.

15. FORCE MAJEURE

We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, such as natural disasters, strikes, transport disruptions, pandemics or government measures. In such cases, we will inform you as soon as possible and do our best to limit the impact.

16. COMPLAINTS AND DISPUTES

If you have a complaint, please contact us first at info@rivenqoa.com. We will respond as quickly as possible and do our best to find a fair solution.

If we cannot resolve your complaint together, you may contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels, Belgium, website www.consumentenombudsdienst.be.

17. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Belgian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of your country of residence. Disputes will be handled by the competent courts in accordance with the law.

18. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time. The version that applies to your order is the one published on our website at the time you place it.

19. CONTACT

If you have any questions about these Terms and Conditions, please contact us.

Email: info@rivenqoa.com
Phone: +32 465 29 73 69
Address: Bilgin B.V., Beemdenlaan 22 Bus 201, 2550 Kontich, Belgium

© 2026 Rivenqoa. All rights reserved.