This accessibility statement is designed to inform users about Rivenqoa's commitment to providing an accessible online shopping experience. We strive to ensure that our website is easy to navigate for all customers, including those with disabilities. Your feedback is valuable to us.
ACCESSIBILITY STATEMENT
Last updated: 21 October 2026
At Rivenqoa, we want everyone to be able to browse and shop with us comfortably, including people with disabilities. We are committed to making rivenqoa.com as accessible and easy to use as possible.
Rivenqoa is operated by:
Bilgin B.V.
Beemdenlaan 22 Bus 201
2550 Kontich
Belgium
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
1. OUR COMMITMENT
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA as closely as we reasonably can. These guidelines explain how to make online content more accessible for people with a wide range of disabilities, including visual, hearing, motor and cognitive impairments.
Accessibility is an ongoing effort. We regularly review our website and work to improve it as we add new products, pages and features.
2. WHAT WE DO
To make our website easier to use, we work to:
Provide clear and descriptive text for images, especially product photos.
Use readable fonts, clear headings and a logical page structure.
Keep enough contrast between text and background colours.
Make sure the website can be navigated using a keyboard.
Write product descriptions and policies in clear, simple language.
Make our website work well on different devices and screen sizes, including mobile phones and tablets.
Support common assistive technologies, such as screen readers and browser zoom.
3. KNOWN LIMITATIONS
Although we do our best, some parts of our website may not yet be fully accessible. For example, some older images may not have complete descriptions, and some content or tools provided by third parties, such as payment providers, maps or embedded media, may not fully meet accessibility standards. We do not always have control over these external services, but we work with our partners to improve them where possible.
4. NEED HELP OR FOUND A PROBLEM?
If you have difficulty using any part of our website, or need information about a product in a different format, please contact us. We are happy to help you with your order directly by email or phone.
We also welcome your feedback. If you notice an accessibility issue, please let us know which page it was on and what problem you experienced, so we can fix it.
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
We aim to respond to accessibility requests within 5 business days.
5. CONTINUOUS IMPROVEMENT
We review this statement and our website on a regular basis and will update this page as we make improvements.
© 2026 Rivenqoa. All rights reserved.