Shipping Policy
SHIPPING POLICY
Last updated: 21 October 2026
Thank you for shopping at Rivenqoa. This policy explains how we process and deliver your orders.
Rivenqoa is operated by:
Bilgin B.V.
Beemdenlaan 22 Bus 201
2550 Kontich
Belgium
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
1. DELIVERY AREAS
We deliver to the countries shown at checkout. If your country is not listed, we are unfortunately unable to deliver there at the moment. Feel free to contact us, as we are always looking to expand our delivery area.
2. ORDER PROCESSING
Orders are processed on business days, Monday to Friday, excluding public holidays. We usually prepare and dispatch orders within 1 to 3 business days after payment has been received. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, such as sales or the holiday season, processing may take slightly longer. We will let you know if there is a significant delay.
3. DELIVERY TIMES
Estimated delivery times are shown on the product page or at checkout. They start from the day your order is dispatched and are given as a guide. Delivery times may vary depending on your location, the carrier and the size of the item.
Smaller items such as decor, textiles and kitchen pieces are usually sent as standard parcels. Larger items such as furniture may be delivered by a specialised carrier and can take longer.
4. SHIPPING COSTS
Shipping costs depend on the size and weight of your order and the delivery address. The exact cost is always shown at checkout before you pay. Any free shipping offers will be clearly shown on our website.
5. ORDER CONFIRMATION AND TRACKING
After you place your order, you will receive an order confirmation by email. Once your order has been dispatched, we will send you a shipping confirmation with a tracking number where available, so you can follow your delivery.
If you have not received a confirmation email, please check your spam folder or contact us.
6. DELIVERY OF LARGE ITEMS
For furniture and other large or heavy items, the carrier may contact you by phone or email to arrange a delivery date. Please make sure your phone number is correct when you order.
Large items are generally delivered to the front door or the ground floor unless otherwise stated. Please check that the item will fit through doorways, stairways and lifts before ordering. If you need help with measurements, feel free to contact us.
7. DELIVERY ADDRESS
Please make sure your delivery address is complete and correct, including house number, box or apartment number and postal code. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you notice a mistake in your address, contact us as soon as possible at info@rivenqoa.com. We will do our best to update it before the order is dispatched, but once it has left our warehouse we may no longer be able to change it.
8. FAILED OR MISSED DELIVERIES
If no one is available to receive your parcel, the carrier will usually leave a notice, try again or take the parcel to a nearby pick-up point. Please follow the carrier's instructions to collect it.
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you. We may charge the cost of re-sending the order.
9. DAMAGED, LOST OR INCORRECT DELIVERIES
Please check your order as soon as it arrives. If the packaging or an item is damaged, something is missing or you received the wrong item, contact us at info@rivenqoa.com as soon as possible, ideally within 48 hours of delivery. Include your order number and photos of the item and the packaging.
If your tracking shows no movement for an unusually long time or your parcel appears to be lost, contact us and we will investigate with the carrier. If your order is confirmed as lost, we will send a replacement or give you a full refund.
The risk of loss or damage passes to you only once the goods have been delivered to you or to a person you have named, other than the carrier.
10. CUSTOMS, DUTIES AND TAXES
For deliveries within the European Union, all prices include VAT and there are no additional customs duties. If we deliver outside the EU, customs duties, import taxes or fees may apply. These are set by the destination country and are the responsibility of the customer.
11. RETURNS
If you wish to return an item, please see our Refund Policy for full details on your right of withdrawal, return shipping and refunds.
12. CONTACT US
If you have any questions about shipping or your delivery, we are happy to help.
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
Address: Bilgin B.V., Beemdenlaan 22 Bus 201, 2550 Kontich, Belgium
© 2026 Rivenqoa. All rights reserved.