Privacy Policy
PRIVACY POLICY
Last updated: 21 October 2026
At Rivenqoa, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit rivenqoa.com or shop with us, how we use it, and what rights you have.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection law.
1. DATA CONTROLLER
The controller responsible for processing your personal data is:
Bilgin B.V.
Beemdenlaan 22 Bus 201
2550 Kontich
Belgium
Company number (KBO/BCE): 1020.133.954
VAT number: BE1020133954
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
2. WHAT DATA WE COLLECT
Depending on how you use our website, we may collect the following personal data:
Contact and identity details, such as your name, email address, phone number, billing address and delivery address.
Order details, such as the products you bought, order number, order date, amounts paid and delivery information.
Payment information. Payments are handled by our payment providers. We receive confirmation of payment and limited details such as the payment method, but we do not store your full card details.
Account details, if you create a customer account, such as your login email and order history.
Communication details, such as the content of emails, messages or contact forms you send us.
Technical and usage data, such as your IP address, browser type, device type, pages visited, time spent on the website and referring website, collected through cookies and similar technologies.
Marketing preferences, such as whether you have subscribed to our newsletter.
3. WHY WE USE YOUR DATA AND ON WHAT LEGAL BASIS
We use your personal data for the following purposes:
To process and deliver your orders, handle payments, send order and shipping confirmations, and manage returns and refunds. Legal basis: performance of a contract (Article 6(1)(b) GDPR).
To create and manage your customer account, if you choose to have one. Legal basis: performance of a contract (Article 6(1)(b) GDPR).
To answer your questions and provide customer service. Legal basis: performance of a contract or our legitimate interest in responding to enquiries (Article 6(1)(b) and (f) GDPR).
To comply with our legal obligations, such as keeping invoices and accounting records for tax purposes. Legal basis: legal obligation (Article 6(1)(c) GDPR).
To keep our website secure, prevent fraud and improve our website and services. Legal basis: our legitimate interests (Article 6(1)(f) GDPR).
To send you our newsletter and marketing emails, if you have subscribed. Legal basis: your consent (Article 6(1)(a) GDPR). You can unsubscribe at any time using the link in every email.
To use analytics and marketing cookies. Legal basis: your consent (Article 6(1)(a) GDPR).
4. COOKIES
Our website uses cookies and similar technologies. Strictly necessary cookies are needed for the website to work, for example to keep items in your shopping cart and to process your checkout. These are used without consent.
Analytics and marketing cookies help us understand how visitors use our website and show relevant advertising. We only use these cookies if you give your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website or in your browser settings.
5. WHO WE SHARE YOUR DATA WITH
We only share your personal data where necessary and with trusted partners, including:
Our website and e-commerce platform provider, which hosts our online store.
Payment providers, which process your payments securely.
Shipping and delivery companies, which deliver your orders. We share your name, delivery address, and where needed your phone number and email address.
Email and customer service tools, which help us communicate with you.
Analytics and advertising partners, only if you have consented to the relevant cookies.
Our accountants and professional advisers, where needed for legal and tax purposes.
Public authorities, if we are required to do so by law.
We have agreements in place with our service providers to make sure they protect your data and only use it on our instructions. We do not sell your personal data.
6. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA
Some of our service providers may process data outside the European Economic Area (EEA). Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision of the European Commission or Standard Contractual Clauses approved by the European Commission.
7. HOW LONG WE KEEP YOUR DATA
We keep your personal data only for as long as necessary for the purposes described in this policy.
Order and invoice data is kept for as long as required by Belgian tax and accounting law, generally up to 10 years.
Customer account data is kept for as long as your account is active. You can ask us to delete your account at any time.
Customer service messages are kept for as long as needed to handle your request and any follow-up.
Newsletter data is kept until you unsubscribe.
Cookie data is kept for the period stated in our cookie settings.
8. YOUR RIGHTS
Under the GDPR, you have the following rights:
The right of access to the personal data we hold about you.
The right to rectification of incorrect or incomplete data.
The right to erasure of your data, where there is no legal reason for us to keep it.
The right to restriction of processing in certain situations.
The right to data portability, meaning you can receive your data in a structured, commonly used format.
The right to object to processing based on our legitimate interests, and to object at any time to direct marketing.
The right to withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
To exercise any of these rights, contact us at info@rivenqoa.com. We may ask you to confirm your identity before we respond. We will reply within one month of receiving your request.
9. RIGHT TO LODGE A COMPLAINT
If you believe we are not handling your personal data correctly, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données)
Drukpersstraat 35 / Rue de la Presse 35
1000 Brussels
Belgium
Website: www.dataprotectionauthority.be
If you live in another EU country, you may also contact the data protection authority in your country.
10. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses SSL encryption to protect the data you send to us, such as your details at checkout.
11. CHILDREN
Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, for example when we change our services or when the law changes. The latest version is always available on our website, with the date of the last update shown at the top.
13. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
Email: info@rivenqoa.com
Phone: +32 465 29 73 69
Address: Bilgin B.V., Beemdenlaan 22 Bus 201, 2550 Kontich, Belgium
© 2026 Rivenqoa. All rights reserved.